Hello Bridget, we’re sorry you were dissatisfied, but we need to clarify the facts. Your order details confirm that you purchased the Women’s Retro Suede Multi-Pocket Short Jacket in Dark Brown, size L. The item shown in your photos is the same brown, button-front, four-pocket jacket displayed in the real product photos on the product page and matches your order details. Your initial concern was that the jacket was too small. Because you later stated that it had no readable size tag, we requested measurement photos only to verify whether an incorrect size had been sent. We did not refuse your return; we explained the available return option. Real product photos and a detailed size chart were available before purchase. Requesting verification is part of our standard review process—not an attempt to delay or prevent an eligible return. We remain available to assist under our published policy.
