Refund policy

Effective date: August 27, 2026

At Fitiquefit, we want customers to feel confident when shopping with us. We accept eligible returns for defective and non-defective products under the conditions described below. Please review this policy before placing an order.

Return Eligibility

A return may be requested by the original purchaser or an authorized recipient of the order.

To qualify for a return:

• The return request must be submitted within seven calendar days of delivery.
• The item must be unworn, unused, unwashed, and unaltered.
• All original tags must remain attached.
• The item must include its original packaging and accessories.
• Valid proof of purchase must be provided.
• The return must be reviewed and authorized before it is shipped.

Items returned without authorization or to an unauthorized address may not be accepted or credited.

This policy applies only to orders placed directly through Fitiquefit.com. If an order was placed through a retailer, marketplace, or another website, the customer must contact the business where the purchase was made. That seller’s return policy will apply.

Return Window

Customers must contact us within seven calendar days after tracking shows the order as delivered.

After a return is approved, the customer must ship the package within seven calendar days of receiving the return instructions. The return authorization may expire if the package is not shipped within this period.

Requests submitted after the return window has closed may be denied, except where otherwise required by applicable law.

Reasons for Return

Wrong Product Received

If you receive a product, color, or size different from what you ordered, contact us within seven calendar days of delivery and provide:

• Your order number
• Clear photos of the complete item
• A photo of the product or size label
• A photo of the shipping package and shipping label
• A brief explanation of the issue

If the error is confirmed, we will offer a replacement at no additional cost or a full refund to the original payment method.

Fitiquefit will provide a prepaid return label or reimburse the approved return-shipping cost when a return is required.

Damaged, Defective or Materially Not as Described

If your product arrives damaged, has a manufacturing defect, or is materially different from its product-page description, contact us within seven calendar days of delivery.

Please provide:

• Your order number
• Clear photos of the complete product
• Close-up photos or a short video showing the issue
• Photos of the product label and packaging
• A clear explanation of how the issue affects the product

After reviewing the evidence, we may provide:

• A replacement at no additional cost; or
• A full refund to the original payment method.

Fitiquefit will cover approved return-shipping costs when the product is confirmed to be damaged, defective, incorrect, or materially not as described.

Minor packaging damage that does not affect the product, removable loose threads, natural fabric variations, and small color differences caused by lighting, photography, or screen settings may not qualify as defects.

If the provided evidence does not clearly show a qualifying defect or material difference, the request may be handled as a size, fit, preference, or change-of-mind return.

Size or Fit Issues

Size and fit returns are accepted within seven calendar days of delivery if the item remains unworn, unused, unwashed, and unaltered, with all original tags and packaging.

Customers are responsible for reviewing the product-specific size chart before ordering.

Approved size or fit returns are eligible only for:

• An exchange, subject to availability; or
• Store credit.

Refunds to the original payment method are not provided for size or fit returns.

The customer is responsible for return shipping. A 10% restocking fee and any applicable return charges will be deducted from the eligible store-credit amount. Original shipping charges are non-refundable.

Change of Mind or Buyer’s Remorse

Returns due to personal preference, color preference, style preference, change of mind, or the item not meeting personal expectations may be accepted within seven calendar days of delivery.

The item must satisfy all return-condition requirements.

Approved change-of-mind or buyer’s-remorse returns are eligible only for:

• An exchange, subject to availability; or
• Store credit.

Refunds to the original payment method are not provided for change-of-mind or buyer’s-remorse returns.

The customer is responsible for return shipping. A 10% restocking fee and any applicable return charges will be deducted from the eligible store-credit amount. Original shipping charges are non-refundable.

Non-Returnable Products

The following products cannot be returned unless they arrive damaged, defective, incorrect, or materially not as described:

• Items marked “Final Sale” or “Non-Returnable”
• Gift cards
• Personalized or customized products
• Items that have been worn, used, washed, altered, stained, or damaged after delivery
• Products without their original tags or required packaging
• Opened hygiene-sensitive products
• Underwear and intimate apparel
• Bodysuits
• Swimwear with a removed or damaged hygiene seal
• Products returned without prior authorization
• Products sent to an unauthorized return address
• Products submitted outside the return window

How to Request a Return

To request a return, email support@fitiquefit.com or use our Contact Us page:

https://fitiquefit.com/pages/contact-support

Include:

• Your full name
• Order number
• Product name
• Reason for the return
• Clear photos or videos when applicable
• Photos of the product, tags, and packaging

Our support team will review the request and provide the applicable resolution, return authorization, return address, and shipping instructions.

Do not return an item until you receive authorization. Do not send the item to the address printed on the original shipping package. That address may belong to a carrier or fulfillment facility that cannot receive returns.

Return Shipping Charges

Damaged, Defective, Incorrect or Materially Not-as-Described Products

When we confirm that a product is damaged, defective, incorrect, or materially not as described, Fitiquefit will provide a prepaid return label or reimburse the approved return-shipping cost when a return is required.

No restocking fee will apply.

Size, Fit, Preference, or Change-of-Mind Returns

For size, fit, preference, or buyer’s-remorse returns:

• The customer is responsible for return shipping.
• A 10% restocking fee will be deducted from the store-credit amount.
• Original shipping charges are non-refundable.
• Customs duties, import taxes, and external charges are non-refundable.
• Additional shipping charges may apply to an exchange.

We recommend using a trackable shipping service. Fitiquefit is not responsible for customer-returned packages that are lost, misdirected, or damaged in transit.

Refund and Credit Method

The resolution depends on the approved reason for the return:

• Damaged, defective, incorrect, or materially not-as-described product: A replacement at no additional cost or a full refund to the original payment method.
• Size or fit issue: An exchange, subject to availability, or store credit only.
• Change of mind, buyer’s remorse, or personal preference: An exchange, subject to availability, or store credit only.

Refunds to the original payment method are provided only for products confirmed to be damaged, defective, incorrect, or materially not as described, except where otherwise required by applicable law.

Refunds can only be issued to the original payment method used for the purchase. We cannot send a refund to a different card, bank account, or payment method.

Store credit:

• Will be issued only after the returned item is received, inspected, and approved
• Will reflect deductions for the 10% restocking fee and applicable return charges
• May be used toward a future purchase on Fitiquefit.com
• Cannot be redeemed for cash
• Cannot be transferred to another person

Refund and Store-Credit Processing Time

Once an approved return is delivered to our designated return facility, please allow three to five business days for inspection and processing.

For refunds issued to the original payment method, banks and payment providers may require an additional five to ten business days to display the credit in the customer’s account.

Approved store credit will generally be issued within three to five business days after the returned product passes inspection.

Exchanges and Replacements

Exchanges are subject to product availability.

To request an exchange, contact us within seven calendar days of delivery. The original item must satisfy all return eligibility requirements.

For size, fit, or preference exchanges, the customer is responsible for return shipping and any applicable replacement-shipping charge.

If the requested exchange is unavailable, eligible size, fit, preference, or change-of-mind returns will receive store credit after applicable fees and return charges are deducted.

Confirmed damaged, defective, incorrect, or materially not-as-described products may be replaced at no additional cost.

Order Cancellations

Contact us immediately if you need to cancel or modify an order.

An order may be cancelled or modified only if it has not entered processing, fulfillment, or shipping. Cancellation requests are not guaranteed.

Once an order has entered processing or shipping, it cannot be cancelled or modified. The customer may request a return after delivery according to this policy.

Refused, Unclaimed, or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address, the actual shipping and return costs may be deducted from any eligible store credit. Original shipping charges are non-refundable.

A refused package does not automatically qualify for a refund to the original payment method.

Contact Information

For return, refund, exchange, or store-credit assistance, contact:

Fitiquefit Customer Support

Email: support@fitiquefit.com

Contact form:
https://fitiquefit.com/pages/contact-support

Phone: +1 786-796-8191

Address:
10130 SW 45th Street
Miami, Florida 33165
United States

Please do not send a product to this address unless our support team specifically authorizes it as the return address.